Privacy Policy

Who We Are

This website, whatsappasistant.com, and the WhatsApp Assistant service (the "Service") are operated by:

9ance India Private Limited
Address: 475, F-28, Jasmine Apartment, Govindpura, Bhopal, Huzur, Madhya Pradesh 462023, India

9ance Technologies LLC
Address: 30 N Gould St Ste R, Sheridan, WY 82801, United States

Both entities (collectively "we", "us", "our") are responsible for your personal data. 9ance India Private Limited is the primary data controller for users in India and the EU, while 9ance Technologies LLC provides supporting infrastructure.

What Data We Collect

• Account information: name, email, phone number, company name.
• WhatsApp business data: phone numbers of your customers, message content (processed only to provide the assistant service).
• Payment information: processed directly by Razorpay or PayPal – we do not store full card details.
• Usage data: IP address, browser type, cookies (see our Cookie Policy).
• Communication data: support tickets, emails.

Why We Collect It (Legal Basis – GDPR)

• To perform our contract with you (e.g., provide the WhatsApp assistant).
• To comply with legal obligations (e.g., tax records).
• For legitimate interests (e.g., improving security, analytics) – you can object at any time.
• Consent (e.g., for marketing emails, non-essential cookies).

Your Rights (GDPR & Indian DPDPA)

You have the right to:

• Access, correct, or delete your personal data.
• Restrict or object to processing.
• Data portability.
• Withdraw consent at any time.
• Lodge a complaint with a supervisory authority.

To exercise these rights, contact us at: [email protected]

Data Sharing

We do not sell your data. We share data only with:

• Payment processors (Razorpay, PayPal).
• Hosting & analytics providers (who are GDPR-compliant).
• Legal authorities if required by law.

Data Retention

• Account data: retained while your account is active, plus 3 years for legal/tax purposes.
• WhatsApp message logs: deleted after 30 days (unless you choose longer storage).

You may request deletion at any time.

International Transfers

Data may be transferred to the US (9ance Technologies LLC) or other countries. We use standard contractual clauses (SCCs) to ensure an adequate level of protection.

Children

Our Service is not for individuals under 16. We do not knowingly collect their data.

Contact Us

Data Protection Officer:
9ance India Private Limited, 475, F-28, Jasmine Apartment, Govindpura, Bhopal, MP 462023
Email: [email protected]